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Honeywell Automation Engineer - DCS Ireland 367402520
25.09.2024
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Overview of the role
- Support the LSS (Life Cycle Service & Support) business and drive the Services business growth and profitabilitywith customer satisfaction and safety record.
- Responsible for the delivery of support services to customers respecting global standards and processes.
- Understand customer needs and resolve issues through technical knowledge.
- Knows customer’s site and contacts and uses Honeywell support network to provide excellent service and quality to customers.
- Focuses on Customer growth and development.
- Identifies service business opportunities in the customers’ installed base.
including Industrial control & safety systems, 3 party DCS Systems or SCADA products to meet customer specifications. Performs systems modification and upgrades (of different level of complexity according to job qualification)
- Maintain the customer equipment to the required standard regularly performs preventive maintenance and promptly intervene on maintenance needs
- System diagnosis: Diagnosis and escalation for rectification of issues in application software.
- Quality of delivery: Deliver promptly against service request, respecting agreed timing
- Internal processes and reporting: Adopt and adhere to global standard in terms of tracking of actions (tools and timing) and promptly submit timesheets and billable work to ensure on time invoicing
- Application support: based on business requirements and resource planning by the company, dedicated application support will be given to selected customers
- On request of management participation in progress meetings with customers
Technical Skills & Specific Knowledge Required
- Awareness of electronic systems (installation/configuration/implementation)
- Understand the project life cycle from requirements to delivery
- Understanding the cost structure of service agreements and making appropriate cost-effective decisions
- Knowledge of project management skills: able to use project documentation
- English at a proficient level (able to read, write and understand spoken English).
- Excellent interpersonal skills
- Excellent customer handling skills
- Ability to multi-task and prioritise work
- Self-motivated and able to work with minimum supervision
- Full Ireland Driving License
Education & Work Experience
- 2+ years of experience in field service engineering
- Experience with DCS, SCADA and PLC systems
- Degree qualification Or equivalent Apprenticeship Qualification in an area of Technology - Electronics, Automation, Control/Instrumentation, Cyber, Computer Science.
- JOB ID: HRD241655
- Category: Customer Experience
- Location: Centrepoint Business Park, Oak Road,Dublin,DUBLIN,D12 X884,Ireland
- Nonexempt
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