Citi Group Organisational Change Management Lead - VP 

United Kingdom, England, London 

488799171

Some of the key responsibilities in the role

• Build strong relationships with business stakeholders and subject matter experts (SMEs) to identify key changes to processes, task owners and controls.
• Develop change impact assessments to identify required change and training requirements.
• Own the development build out change collateral, including communications and training, to support adoption of new ways of working for end users.
• In some instances, become a subject matter expert within specific elements of the Oracle solution to ensure upskilling and reducing resistance to adoption.
• Coordinate engagement sessions, maintaining a positive and inclusive environment, and adapting delivery methods to accommodate different adoption styles and participant needs.
• Leading on the analysis and scoping of people-focused change management for future releases.
• Evaluate the effectiveness of change implementation solutions through assessments, feedback surveys, and other evaluation methods, and make necessary improvements to enhance change intervention outcomes.
• Maintain administrative requirements to track adoption readiness, which may include issue tracking, training records and reports, tracking participation, effectiveness, and impact on employee performance.

Qualifications & Skills:

• 8+ years of relevant work experience with global corporations and financial services experience gained in Banking or in an associated consulting role
• 5+ years of experience in successfully managing complex projects and programs through the full project lifecycle, from conception through rollout and ongoing support.
• Experience as a Organisational/ Business Change Manager with SaaS enabled ERP transformations (Oracle, SAP, Workday) is a plus
• Strong Program Lifecycle awareness and an understand of inputs critical for Implementation; particular focus on training, testing and post go live support
• Strong written/verbal communications skills; must be concise, articulate, and persuasive with the ability to articulate complex problems and solutions and the judgement and authority to provide insightful commentary to senior stakeholders.
• Strong interpersonal skills for interfacing with all levels within the organization including senior management, including a proactive and 'no surprises' approach in communicating issues/requests
• Growth mindset, seeking and implementing feedback and maintaining flexibility to pivot and course correct as needed
• Excellent oral and written communications skills; must be articulate and persuasive Ability to drive change to business practices by working effectively across a global organization and to understand different perspectives.

Education:

• Bachelors’ degree in Finance, Accounting, Business, Management, Engineering, or related field is required

Time Type:

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