MSD Patient Access Program Specialist 

Malaysia, Selangor, Petaling Jaya 

486036895

Job Description

Patient Access Program Specialist

• Based in Malaysia, named one of the Best Companies to Work for in 2019 by HR Asia
• Join the premier biopharmaceutical company that has been in the business for more than 25 years and in AP for over 60 years.
• Bring your entrepreneurial curiosity and learning spirit into a career of purpose, personal growth, and leadership.
• Work with key stakeholders and commercial leaders and provide critical insights to help shape the best outcome, aligned with overall business objectives and aligned with operational requirements.

WHAT YOU WILL DO

Responsibilities include, but are not limited to:

• Develop and maintain essential documentation, including process flows, PromoMat management, business cases, patient program proposal, and pharmacovigilance (PV) plan.
• Ensure all documentation is accurate, up-to-date, and compliant with organizational and regulatory standards.
• Collaborate with cross-functional teams to ensure patient programs align with overall business objectives and strategic goals.
• Oversee KeyPAP operations, including coordinating with 3rd party vendors and managing interactions with healthcare providers.
• Ensure effective implementation and smooth execution of program components, addressing any operational issues as they arise.
• Build and maintain strong relationships with 3rd party vendors and healthcare providers, representing the company in meetings and discussions.
• Resolve any issues or escalations from vendors or providers promptly and professionally.
• Regularly assess and review vendor performance, making recommendations for improvements as needed.
• Review monitoring and control reports related to patient numbers and track vendor invoices, ensuring accuracy and timely processing.
• Analyze reports to identify trends and areas for improvement.
• Work with multiple stakeholders to enhance program efficiency and support continuous improvement initiatives, including the implementation of new systems and the launch of new patient assistance programs.
• Perform other duties as assigned by the Line Manager, contributing to the overall success of patient programs and organizational goals.

WHAT YOU MUST HAVE

• Experience managing 3rd party vendors or healthcare providers (minimum 3 years preferred), but we are also open to candidates with the right attitude and potential to pick up these skills quickly.
• A passion for healthcare or a related field, with a strong desire to develop skills in managing patient programs.
• Self-motivated, proactive and highly committed to support and deliver results.
• Strong interpersonal and communication skills, with the ability to work effectively as part of a team.
• A high sense of ownership and accountability for achieving goals.
• Well-organized and self-disciplined, demonstrating integrity and professionalism.
• Good networking and influencing skills, with a knack for building relationships.
• Excellent analytical skills and a keen eye for detail.
• Understanding of oncology or rare disease patient programs is a plus but not required; we are open to candidates willing to learn.

What we look for…

Current Contingent Workers apply

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