PayPal Sr Specialist PayPal Ads Customer Success 

Germany, Brandenburg 

485613824

Essential Responsibilities:

• Develops strategic engagement plans that anticipate client needs and enhance satisfaction. Facilitates workshops or training sessions to deepen client relationships.
• Creates and implements communication strategies that promote clarity and engagement. Provides coaching to peers on effective communication techniques.
• Acts as a subject matter expert, guiding clients on advanced product applications and troubleshooting complex issues. Shares knowledge with team members.
• Acts as a subject matter expert, guiding clients on advanced product applications and troubleshooting complex issues. Shares knowledge with team members.
• Leads discussions on market trends that impact client strategies, offering proactive advice to help clients adapt to changes.
• Designs and implements comprehensive solutions that address complex client challenges, ensuring alignment with overall account strategies.
• Oversees resolution processes for high-impact client issues, ensuring thorough communication and follow-up with stakeholders.
• Develops systems to track and analyze client interactions, identifying patterns that inform proactive service interventions.
• Builds strong relationships with key clients, ensuring their voices are represented in organizational decisions and strategy.
• Analyzes feedback trends to identify areas for improvement and collaborates with cross-functional teams to implement changes based on merchant insights, enhancing overall service delivery.
• Proactively seeks and proposes tailored growth opportunities based on merchant needs and business goals, using data and insights to support recommendations.
• Develops and executes initiatives aimed at increasing merchant satisfaction, such as loyalty programs or customized service offerings, measuring their effectiveness through metrics.

Minimum Qualifications:

• Minimum of 5 years of relevant work experience and a Bachelor's degree or equivalent experience.

Your day-to-day

• Serve as the primary point of contact for onboarding, campaign execution, and day-to-day client needs, partnering closely with the Account Executive, who leads sales and commercial conversations.

• Partner with cross-functional teams to translate advertiser goals into full-funnel media strategies across programmatic, display, and performance marketing channels.

• Monitor campaign performance and deliver clear, data-driven recommendations to optimize results and drive client growth and retention.

• Build and maintain strong relationships with key stakeholders across PayPal and PayPal Ads, becoming a trusted advisor to internal teams and clients.

• Capture client and internal feedback to inform product development, process improvements, and the future roadmap of PayPal Ads.

What do you need to bring

• 5+ years of experience in digital media or advertising, with hands-on knowledge of both programmatic and performance marketing.

• Fluent in German and English.

• Proven track record managing multiple clients and stakeholders in a fast-paced, client-facing environment.

• Strong analytical skills and comfort using data to shape strategy and communicate insights.

• Exceptional written and verbal communication skills, with the ability to influence cross-functional teams and client decision-makers.

• Demonstrated success in building long-term partnerships that drive measurable business outcomes.

Travel Percent:

Travel Percent:

Our Benefits:

Any general requests for consideration of your skills, please