Essential Responsibilities:
- Develops strategic engagement plans that anticipate client needs and enhance satisfaction. Facilitates workshops or training sessions to deepen client relationships.
- Creates and implements communication strategies that promote clarity and engagement. Provides coaching to peers on effective communication techniques.
- Acts as a subject matter expert, guiding clients on advanced product applications and troubleshooting complex issues. Shares knowledge with team members.
- Acts as a subject matter expert, guiding clients on advanced product applications and troubleshooting complex issues. Shares knowledge with team members.
- Leads discussions on market trends that impact client strategies, offering proactive advice to help clients adapt to changes.
- Designs and implements comprehensive solutions that address complex client challenges, ensuring alignment with overall account strategies.
- Oversees resolution processes for high-impact client issues, ensuring thorough communication and follow-up with stakeholders.
- Develops systems to track and analyze client interactions, identifying patterns that inform proactive service interventions.
- Builds strong relationships with key clients, ensuring their voices are represented in organizational decisions and strategy.
- Analyzes feedback trends to identify areas for improvement and collaborates with cross-functional teams to implement changes based on merchant insights, enhancing overall service delivery.
- Proactively seeks and proposes tailored growth opportunities based on merchant needs and business goals, using data and insights to support recommendations.
- Develops and executes initiatives aimed at increasing merchant satisfaction, such as loyalty programs or customized service offerings, measuring their effectiveness through metrics.
Minimum Qualifications:
- Minimum of 5 years of relevant work experience and a Bachelor's degree or equivalent experience.
Your day-to-day
Serve as the primary point of contact for onboarding, campaign execution, and day-to-day client needs, partnering closely with the Account Executive, who leads sales and commercial conversations.
Partner with cross-functional teams to translate advertiser goals into full-funnel media strategies across programmatic, display, and performance marketing channels.
Monitor campaign performance and deliver clear, data-driven recommendations to optimize results and drive client growth and retention.
Build and maintain strong relationships with key stakeholders across PayPal and PayPal Ads, becoming a trusted advisor to internal teams and clients.
Capture client and internal feedback to inform product development, process improvements, and the future roadmap of PayPal Ads.
What do you need to bring
5+ years of experience in digital media or advertising, with hands-on knowledge of both programmatic and performance marketing.
Fluent in German and English.
Proven track record managing multiple clients and stakeholders in a fast-paced, client-facing environment.
Strong analytical skills and comfort using data to shape strategy and communicate insights.
Exceptional written and verbal communication skills, with the ability to influence cross-functional teams and client decision-makers.
Demonstrated success in building long-term partnerships that drive measurable business outcomes.
Travel Percent:
Travel Percent:
Our Benefits:
Any general requests for consideration of your skills, please