Cisco Senior Customer Success Specialist 

Germany, Bavaria 

459296958

Your Impact

As CSS you will:

• Leverage deep technical expertise, business savvy, and automation skills to deliver consultative solutions and drive customer success.
• Communicate complex technical concepts to diverse audiences ensuring alignment and understanding through strategic discussions and interactive presentations in both remote and in-person settings.
• Act as a trusted advisor to large customers, understanding their unique needs. Develop and execute strategic technical adoption plans to align deployment decisions with long-term business objectives. Lead architectural initiatives and resolve product challenges within your area of expertise, collaborating with the team as needed to support the entire Cisco portfolio.
• Collaborate with Account teams, Customer Success teams, and Partners to enhance customer adoption, address product concerns, and drive incremental growth.
• Provide feedback to Product Management to contribute to product and offer improvements.

Minimum Qualifications

• Proven experience in technical consulting or direct customer engagement roles, with expertise in networking domain methodologies
• Expert-level knowledge of Cisco's Networking Architecture and the ability to integrate across multiple architectures.
• Expertise in automation including APIs integrations.
• Expertise with public cloud providers such as AWS, Azure, GCP and virtualization technologies.
• BS or equivalent experience in Engineering or related field of study

Preferred Qualifications

• Knowledge of Campus Network (Enterprise Wired/ Wireless, SD Access/ ISE), Routing & Switching and SD WAN products, Cisco Catalyst Center, Meraki.
• Suggested Certifications: DevNet, CCNA, CCNP, or CCDP , CCIE, CISM, CISSP, or equivalent.
• Strong customer-centric mentality with the ability to proactively understand and address customer needs.
• Excellent communication skills to engage both technical architects and C-level executives.
• Proven ability to work collaboratively across internal and external teams in both remote and face-to-face environments.
• Understands high-level business landscapes, strategic priorities, and the competitive marketplace to align technical solutions with business goals.
• Demonstrates shown execution ability with relevant technologies, driving successful customer outcomes
• German Language skills