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Monday Help Desk Italy, Abruzzo, Chieti 484296616
02.02.2025
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Take care of everything from configuration, to control and maintenance, troubleshooting, and monitoring, and maintaining an active inventory of all IT assets using the newest technology for device management services.
#LI-DNI
About The Role
Take care of everything from configuration, to control and maintenance, troubleshooting, and monitoring, and maintaining an active inventory of all IT assets using the newest technology for device management services.
#LI-DNI
- Provide 1st level support to all employees around the world.
- Respond to IT support tickets, and troubleshoot hardware and software problems with Apple and Microsoft products, both on-site and remotely.
- Support internal users in order to solve problems related to their workstations.
- Willing to support internal users in order to solve problems related to their workstations.
- Configure, install and maintain all office technical equipment, including laptops, printers, monitors, and other IT peripherals.
- Work with A/V conferencing systems to support internal/external meetings or company events as needed.
- Provide basic network assistance LAN, Wireless, and VPN.
Your Experience & Skills
- Excellent written and verbal communication skills in English.
- 2+ years of proven working experience in help desk and IT supporting 200+ users
- Excellent ability to install, administer and troubleshoot computer hardware, and software (Mac OS X- big advantage)
- Experience with G-suite / Microsoft Office 365
- Experience with Okta
- Customer service oriented, strong communication skills, and ability to thrive under pressure
- Excellent analytical and problem-solving skills with attention to details
- Advanced troubleshooting and multi-tasking skills
- Knowledge in JAMF - advantage
- Experience with video conference systems
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