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Monday Help Desk Italy, Abruzzo, Chieti 273698377
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We are looking for an IT Help Desk who'll be helping our employees with their technology needs throughout their time at monday.com. This person will be a part of the global IT team, supporting 1,600+ internal users and responding to all Help Desk tickets in a dynamic environment. Maintaining an active inventory of all IT assets, setting up new users, and assorted other IT related tasks.
We are looking for an IT Help Desk who'll be helping our employees with their technology needs throughout their time at monday.com. This person will be a part of the global IT team, supporting 1,600+ internal users and responding to all Help Desk tickets in a dynamic environment. Maintaining an active inventory of all IT assets, setting up new users, and assorted other IT related tasks.
- Provide 1st level support to all employees around the world.
- Respond to IT support tickets, troubleshoot hardware and software problems with Apple and Microsoft products, both on-site and remote within SLAs.
- Resolving emergency or unplanned support activities (fixing meeting room hardware, helping users with urgent laptop issues, etc.)
- Support internal users in order to solve problems related to their workstations.
- Provide basic network assistance LAN, Wireless, VPN.
- Configure, install and maintain all office technical equipment, including laptops, printers, monitors and other IT peripherals.
- Work with A/V conferencing systems to support internal/external meetings or company events as needed.
- 2+ years of experience working with IT systems, networks, and related technologies (macOS, Chrome, Google Workspace, Ticket management via Jira/Atlassian or similar, hardware experience)
- Excellent ability to install, administer and troubleshoot computer hardware, software
- Solid understanding of G-suite/Microsoft Office 365
- Experience with Okta
- Working knowledge of A/V conferencing systems (Zoom, Crestron)
- Customer service oriented, strong communication skills and ability to work in fact paced environment
- Excellent analytical and problem solving skills with attention to details
- Advanced troubleshooting and multi-tasking skills
- Knowledge in JAMF - advantage
- Exceptional organizational and time management skills
Please note this is a hybrid role based out of our NYC office and requires 4 days in office.
Visa sponsorship for this role is currently not available.
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