Capital One Sentry Shift Supervisor 

United States, Virginia, Arlington 

481343799

Center 1 (19052), United States of America, McLean, Virginia Sentry Shift Supervisor

Reporting to a manager, a Sentry Shift Supervisor is part of the extended Sentry leadership team and provides support, guidance, training and accountability to those they supervise and counsel to their manager and the senior manager. Shift Supervisors assist in the identification, planning, development and execution of Sentry processes and initiatives. This includes QA responsibilities for assigned Sentry processes and ongoing reviews of existing Sentry processes. Shift supervisors work under general supervision of their manager, with considerable latitude for initiative and independent judgment. This position works rotating shifts that may include weekends, holidays, evenings and overnight shifts. Shift Supervisors also have on-call responsibilities.

Responsibilities:

• Act as people manager for the associates assigned to the supervisor’s shift, and indirect management of contract Watch Officers on the Sentry team

• Complete monthly quality assurance for assigned areas of responsibility

• Coordinate the critical flow of information in emergency situations.

• Enter, update, and retrieve information from a variety of security applications

• Support GWS security professionals in the investigation of robberies and other critical incidents related to the retail banking portfolio of the business

• Maintain critical systems statuses during emergencies

• Provide basic data entry and administration support as needed

• Coordinate with project managers on new install and projects involving security monitoring, including testing of the systems

• Create job aids as needed for the team to support ongoing training

• Perform audits in support of investigations and people management

• Engage in regular communication with the security consulting team and other LOB associates

• Provides necessary training and coaching

• The ability to function as an analyst when necessary.

• Other administrative functions in support of Sentry

:

• Bachelor’s degree or military experience

• At least 2 years of experience leading, or managing a shift in a Security Operations Center

• At least 1 year of experience with Microsoft Office or Google Suite

:

• At least 3 years of experience managing security operations center

• At least 2 years of experience with security technology systems

• At least 1 year of experience with emergency communication operations

• At least 1 year of experience in intelligence gathering, assessment and reporting using situational awareness tools such as VCC and Dataminr.

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.