Capital One Sentry Supervisor PA 

United States, Virginia 

710341523

Sentry Supervisor (PA)

This role provides support, guidance, training and accountability to the teammates they lead and assists in the identification and execution of Sentry processes and initiatives; this includes quality assurance responsibilities and ongoing reviews of existing processes. During real-time security or safety events, this role may take lead in facilitating cross-functional communications and/or working directly with the Enterprise Crisis Management team.

Sentry Supervisors have shared rotating on-call responsibilities; this position may occasionally work across different shifts and centers for coverage, including during weekends and/or holidays. Shift hours are as follows:

• 1st Shift - 7am-5pm

• 2nd Shift - 1pm-11pm

• 3rd Shift - 10pm-8am

Due to the critical nature of this position, this role is completely on site.

Responsibilities:

• Act as people manager and development coach for Security Operations Specialists on shift and indirect manager of contract Watch Officers

• Collaborate effectively with other Sentry supervisors, ensuring knowledge sharing from shift to shift and managing schedules to ensure coverage across shifts and centers

• In coordination with Sentry manager, create engagement opportunities for teammates across and within shifts (e.g. recognition events, volunteer/community impact experiences)

• Review and provide ongoing feedback on all aspects of Sentry training and engage in and develop learning opportunities and preparedness exercises

• Complete audits and quality assurance reviews of processes and procedures, in support of investigations or as directed by Sentry manager or risk/control partners

• Continuously look for ways to simplify and improve processes and escalate process gaps

• Keep abreast of current and emerging threats and trends across the Capital One footprint

• Coordinate communications and maintain critical system statuses in emergency situations; may facilitate cross-functional calls

• Support project managers on new install and projects involving security monitoring, including testing of the systems

• Support investigations of critical incidents across the Capital One footprint as directed

• May proxy for the Sentry manager and/or support other shifts

• May lead cross-team initiatives or participate in wider team workstreams

• Other administrative tasks as deemed necessary by Sentry manager

Basic Qualifications:

• Bachelor’s degree or military experience

• At least 2 years of experience managing people in an emergency or security operations center, crisis or call center setting

• At least 1 year of experience with Google for Business suite applications

Preferred Qualifications:

• 3+ years of people management experience

• 1+ year of experience with security technology systems and emergency communication operations

• 1+ year of experience in intelligence gathering, assessment and reporting

Richmond, VA: $93,400 - $106,600 for Principal Security ConsultantThis role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.