Microsoft Technical Support Engineering - Azure Networking 

Taiwan, Taoyuan City 

478368588

As an Azure Support Engineer, you will:

• Own, troubleshoot, and resolve complex customer technical issues on the Azure platform.
• Deliver consistent, high-quality support experiences aligned with CPE (Customer and Partner Experience) goals and response time SLAs.
• Analyze, diagnose, and resolve issues involving infrastructure, networking, virtualization, identity, and platform services.
• Collaborate across teams (Product Group, Engineering, CSS, Field, etc.) and swarm effectively on critical cases.
• Create, manage, and escalate incident and problem management requests as needed.
• Identify process, tooling, or training gaps and propose improvements for better issue resolution.
• Support readiness efforts by engaging with internal training programs, mentoring, and contributing to knowledge-sharing.
• Participate in or lead community-building efforts around specific technologies or workloads.
• Contribute to automation, self-help content, and case deflection initiatives.

• Ability to handle high-pressure situations with professionalism and empathy. 

• Excellent written and verbal communication skills in English.

• Strong understanding of TCP/IP protocols and the OSI model.
• Experience with Infrastructure and Network Administration.
• Deep troubleshooting knowledge in large-scale networking environments.
• Familiarity with tools such as Wireshark, Network Monitor, or Message Analyzer.
• Awareness of Public, Private, and Hybrid Cloud models.
• Experience with Windows and/or Linux operating systems.
• Understanding of Virtualization and Software-Defined Networking (SDN) technologies.
• Understanding of protocols and services such as VPN, IPsec, DHCP, DNS, HTTP/S, MPLS, BGP, Layer 2/3, etc.
• Knowledge of Proxy, Firewall configurations, and security principles.

• Hands-on knowledge of Azure Platform services (e.g., VM, VNet, NSG, Load Balancer, VPN).
• Familiarity with deployment and support of cloud-native applications and Azure DevOps pipelines.
• Prior experience in technical support or consulting roles in enterprise environments.
• Certifications such as AZ-104, AZ-700, AZ-305, or equivalent
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Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.