Microsoft Technical Support Engineering - Networking 

Taiwan, Taoyuan City 

375410977

Required Qualifications:
• Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience
o OR 3+ years of technical support, technical consulting experience, or information technology experience.
o OR equivalent experience

Language Qualification
English Language: fluent in reading, writing and speaking.

5+ years technical support, technical consulting experience, or information technology experience OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 1+ year(s) technical support, technical consulting experience, or information technology experience

Windows System Administration, Configuration, including a good basic understanding of:

• Windows Networking

• Event Logs and Auditing

• Microsoft DNS, DHCP, SMB, Direct Access, TCPIP, Network Policy server, and Wireless Technologies.

• Server-side Administration and Troubleshooting.

• Performance, Resource Monitor

• Active Directory

• Understanding of Network Monitor tool

• Problem Solving and Troubleshooting Skills - Thinking logically and demonstrating use of available resources Excellent and demonstrated customer service skills.

Preferred Qualification:

Automated installation of Windows

User Profile management

Windows Update management

Kerberos and delegation

Bitlocker administration

Windows Shell configuration and management

Windows Activation, Licensing

Remote Desktop Services configuration and management

Printing configuration and management

Resilient Storage technology (clustering, storage spaces)

Server management tools

Hyper-V management and VM deployment

Application installation and management

Windows backup and VSS

PowerShell scripting

Active Directory topology and management

Network Tracing and analysis

Public Key Infrastructure (PKI) deployment, management

Remote File Systems

Group Policy management

DNS deployment, management

Troubleshooting hangs and crashes in Windows

Network Virtualisation (Hyper-V, SDN)

Troubleshooting performance issues using PerfMon and other tools

Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

• Response and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices.
• Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge.
• You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness.
• Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements.