Microsoft Senior Technical Support Engineer Azure Networking 

Taiwan, Taoyuan City 

987210940

5+ years technical support, technical consulting experience, or information technology experience OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 3+ year(s) technical support, technical consulting experience, or information technology experience.

May be required to be available on-call during weekends and/or public holidays on a rotational basis.

Preferred Skills

• Leadership - handle technically challenging and politically hot customer situations
• Strong communications skills - excellent spoken and written English communication skills
• Effective, polished interaction with customer to gather information
• Demonstrable troubleshooting skills
• Cross-team collaboration
• Logical and critical thinking
• Passion for technology and customer support
• Understanding of cloud vs. on premise computing

Technical Skills

• Strong knowledge and understanding ofNetworking basics: TCP/UDP concepts, common tools/commands (ping, tracert, nslookup, telnet) required for troubleshooting, IP addressing, subnetting, 3-way handshake, routing protocols, OSI model, routing, switching
• Experience with Infrastructure, Network Administration
• Expertise troubleshooting large Network Environments and familiarity with packet sniffers: Wireshark or Network Monitor, Message Analyzer
• Fundamental awareness of Private, Hybrid, Public Cloud, OS : Windows and, or Linux, Virtualization of SDN technologies
• Knowledge and understanding ofVPN, IPsec, DHCP, DNS, HTTP/s, MPLS/BGP/Layer3/Layer2/Wireshark analysis
• Hands-on experience of Proxy and Firewall
• Knowledge of one of the following domains will be beneficial but not mandatory:
  • Windows Azure Platform
    • Knowledge of Windows Azure Platform services
    • Azure Platform development and deployment concepts
    • Familiarity with troubleshooting
  • Operating System/Virtualization
    • Familiarity with Active Directory, Security, OS Internals concepts
    • Understanding of Virtualization concepts and virtual system administration
    • Experience with Hyper-V configuration and administration
  • Networking
    • Familiarity with networking concepts including VIPs, NAT, DNS
    • Familiarity with networking tools (ping, tracert, tracemon, wire shark, etc.)
    • Understanding of load balancing, geo-redundancy, CDN and VPN technologies preferred
    • Understanding of the OSI model and related concepts

Citizenship & Citizenship Verification:This position requires verification of Australian citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local Australian government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, citizenship will be verified via a valid passport.

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

• Response and Resolution: You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices.
• Readiness: You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.
• You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.
• Product/Process Improvement: You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements.