Wells Fargo Senior Commercial Loan Servicing Representative 

United States, Illinois 

470022795

In this role, you will:

• Service commercial real estate loans including construction and problem loans and may include commercial real estate agency loans.
• Provide direct customer service and acts as primary servicing contact for the loan.
• Support less experienced loan administrators in providing resolutions of inquiries and complaints.
• Determine appropriate course of action and conduct investigative steps to fully identify customer issues.
• Perform complex administrative and customer support tasks by managing daily schedules and providing work direction to the team.
• Assist in setting performance standards and recommend process or policy improvements to enhance customer satisfaction.
• Review moderately complex loan servicing documentation language, book and fund new loans and modifications, including reviewing of input.
• Monitor collateral and prepare payoff letters, releasing collateral; customer research and billing; obtain insurance information and monitor ongoing coverage.
• Provide subject matter expertise and interpretation of procedures to less experienced individuals.
• Respond independently to complaints escalated at the highest level.
• Provide training and guidance to less experienced loan administrators and perform quality assurance and approve the work of other staff.
• Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals.
• Interact with internal customers.
• Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements.

Required Qualification:

• 4+ years of Commercial Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.

Desired Qualifications:

• Commercial auto experience.

• AIMS system knowledge.
• Expertise in evaluating workflows, identifying inefficiencies, and implementing strategies to streamlineoperations.
• Skilled in identifying, assessing, and mitigating operational risks to safeguardprocesses.
• Provide training and foster professional development within teams.
• Developing and aligning operational strategies with long-term organizational goals.
• Making informed, data-driven decisions under pressure while balancing businesspriorities.
• Leading projects and initiatives across multiple departments to ensure seamless operations and effectivecommunication.
• Building and maintaining strong relationships with internal and cross functional stakeholders, external customers, and seniormanagement.
• Leading teams through organizational changes, process transitions, and system upgrades with minimaldisruption.
• Comprehensive understanding of industry-specific policies and compliancestandards.
• Demonstrated success in managing operational projects, achieving measurable results in efficiency, and/or accuracy.
• Strong organizational skills.
• Strong analytical skills with high attention to detail and accuracy.
• Solid troubleshooting and resolution skills.
• Excellent verbal, written, and interpersonal communication skills.
• Experience with Manual Invoice Processing.
• Ability to execute in a fast paced, high demand, environment while balancing multiple priorities.
• Strong coaching and collaboration skills demonstrating the ability to share and teach complex concepts.

Job Expectations:

• Ability to work a hybrid schedule, at least 3 days a week working in office at posted location.

Posting Location:

• 5595 Trillium Blvd, Hoffman Estates, IL 60192

Pay Range

$24.57 - $36.88

20 Feb 2025

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.