Wells Fargo Commercial Loan Servicing Representative 

United States, Minnesota, Minneapolis 

589089774

In this role, you will:

• Support internal and external customers with inquiries and complaints regarding loan servicing needs.
• Monitor loan system and resolve customer issues and process complex transactions online.
• Perform moderately complex administrative, transactional, operational and customer support tasks.
• Act as primary loan servicing contact that involve construction monitoring and disbursements.
• Monitor collateral and preparing payoff letters, releasing collateral.
• Audit loan systems of record for new loan setups, modifications and data input, and customer research and billing.
• Receive direction from supervisors and escalate non-routine customer concerns to experienced individuals.
• Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals.
• Interact with internal customers.
• Receive direction from leaders.
• Exercise independent judgement while developing the knowledge to understand function, policies, procedures, and compliance requirements.

Required Qualification:

• 2+ years of Commercial Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.

Desired Qualifications:

• Vehicle title management experience.
• Knowledge and understanding of equipment leasing or title processing.
• Ability to work effectively in a team environment.
• Excellent verbal, written, and interpersonal communication skills.
• Sound attention to detail and accuracy skills.
• Customer service focus with experience actively listening, eliciting information, comprehending customer issues/needs, and recommending solutions.
• Ability to navigate multiple computer systems, applications, and utilize search tools to find information.
• Ability to work in a fast-paced deadline driven environment.
• Ability to work independently, proactively, and creatively while exercising sound judgement.
• Basic knowledge and understanding of collateral documentation, perfection, and business entities.
• Effective organizational, multi-tasking, and prioritizing skills.
• Intermediate Microsoft Office skills.

Job Expectations:

• This position currently offers a hybrid work schedule, could be required to be onsite fulltime during training period
• Ability to work additional hours as needed
• Daily schedule is M-F, core hours of 8am-5pm

Locations:

• 600 S 4th St, Minneapolis, Minnesota 55415

Other Information:

• Position location listed above.
• Relocation assistance is not available for this position.
• This position is not eligible for Visa Sponsorship

Pay Range

$20.29 - $30.48

6 Apr 2025

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.