Wells Fargo Commercial Loan Servicing Representative 

United States, Texas, Irving 

825469518

About this role:

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In this role, you will:

• Support internal and external customers with inquiries and complaints regarding loan servicing needs
• Monitor loan system and resolve customer issues, and process complex transactions online
• Perform moderately complex administrative, transactional, operational and customer support tasks
• Act as primary loan servicing contact that involve construction monitoring and disbursements
• Monitor collateral and preparing payoff letters, releasing collateral
• Audit loan systems of record for new loan setups, modifications and data input, and customer research and billing
• Receive direction from supervisors, and escalate non-routine customer concerns to experienced individuals
• Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
• Interact with internal customers
• Receive direction from leaders
• Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements

Required Qualifications:

• 2+ years of Commercial Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Experience with Loan IQ
• Experience with AFS
• Ability to work effectively in a team environment.
• Excellent verbal, written, and interpersonal communication skills.
• Sound attention to detail and accuracy skills.
• Customer service focus with experience actively listening, eliciting information, comprehending customer issues/needs, and recommending solutions.
• Ability to navigate multiple computer systems, applications, and utilize search tools to find information.
• Ability to work in a fast-paced deadline driven environment.
• Ability to work independently, proactively, and creatively while exercising sound judgement.
• Basic knowledge and understanding of collateral documentation, perfection, and business entities.
• Effective organizational, multi-tasking, and prioritizing skills.
• Intermediate Microsoft Office skills.

Job Expectations:

• This position currently offers a hybrid work schedule
• Ability to work additional hours as needed

Locations:

• 5000 Riverside Rd., Irving TX

Other Information:

• Position locations listed above.
• Relocation assistance is not available for this position.
• This position is not eligible for Visa Sponsorship

**You should be aware that specific compliance policies may apply regarding outside activities and/or personal investing. Requirements may include pre-clearing outside activities, transferring brokerage accounts to a designated broker, trade pre-clearance, minimum holding period, monitoring of trading activity, etc. Affected employees will be expected to provide information to the Personal Account Dealing Team and abide by applicable policy requirements. If you would like additional information to help assess impact, please discuss with your hiring manager or contact the Personal Account Dealing Team atPADTeam@wellsfargo.com.Otherwise, more detailed information will be provided after you join Wells Fargo.

17 Apr 2025

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.