This position should be willing towork in shifts and be on call during out of office hours.
KEY INDIVIDUAL ACCOUNTABILITIES / DELIVERABLES
- Monitor and handle incoming orders for spare parts and pending backlog
- Handle export order requirements and communicate with external warehouse/ISC
- Be the customer contact and representative for Customer Support ( CS ) related matters within the ISLC team
- Responsible for handling incoming rush orders, from receiving in special mailbox, to warehouse communication, until final arrival at the external customer, including updating all systems and necessary communication
- Responsible for solving all issues in the incoming process flow for all inbound shipments through 3PL / ISC warehouse into SAP
- Interface with internal customers when necessary for problem solving and/or questions related to the P2 contract data
- Act on all order issues till resolved
- Train, coach and provide operational support on CS related matters to other team members
- Take the lead in improving CS related processes and performance
- Monitor and act on ISLC mailbox communication
- Support Certified Recycled Parts ( CRP) with order handling
- Handle and support all external warehouse processes, including receiving
- Manage special processes like RMA ( Return Material Authorization ) for internal ISLC and external warehouse
- Responsible for providing regular overview and progress reports to team lead to monitor performance
- Responsible for up to date work process and procedure documentation for CS
- Responsible for providing results out of assigned additional ad-hoc tasks and quality checks
- Participate in team meetings and improvement projects, reporting results to team lead
- Participate in all trainings that are related with the day2day operations
- Follow safety rules & regulations
- Contribute to continuous performance excellence
- Back up team membersas required per team plan and agreement
Education / Qualifications
- Graduate in any discipline
- Microsoft Office – Intermediate
- SAP working experience essential
Minimum Four years of Experience in a similar role
Professional Skills / Knowledge:
- Commitment to customer satisfaction
- Good communication - both verbal and written
- Self-motivated and the ability to work independently without supervision
- The ability to work under pressure and make decisions
- A strong commitment to safety and a safe working environment
Additional Information - JOB ID: HRD232400
- Category: Customer Experience
- Location: 56 & 57 Hadapsar Industrial Estate,Pune,MAHARASHTRA,411013,India
- Nonexempt