Honeywell Sr Cust Exp Professional 

United States 

466615067

This position should be willing towork in shifts and be on call during out of office hours.

KEY INDIVIDUAL ACCOUNTABILITIES / DELIVERABLES

• Monitor and handle incoming orders for spare parts and pending backlog
• Handle export order requirements and communicate with external warehouse/ISC
• Be the customer contact and representative for Customer Support ( CS ) related matters within the ISLC team
• Responsible for handling incoming rush orders, from receiving in special mailbox, to warehouse communication, until final arrival at the external customer, including updating all systems and necessary communication
• Responsible for solving all issues in the incoming process flow for all inbound shipments through 3PL / ISC warehouse into SAP
• Interface with internal customers when necessary for problem solving and/or questions related to the P2 contract data
• Act on all order issues till resolved
• Train, coach and provide operational support on CS related matters to other team members
• Take the lead in improving CS related processes and performance
• Monitor and act on ISLC mailbox communication
• Support Certified Recycled Parts ( CRP) with order handling
• Handle and support all external warehouse processes, including receiving
• Manage special processes like RMA ( Return Material Authorization ) for internal ISLC and external warehouse
• Responsible for providing regular overview and progress reports to team lead to monitor performance
• Responsible for up to date work process and procedure documentation for CS
• Responsible for providing results out of assigned additional ad-hoc tasks and quality checks
• Participate in team meetings and improvement projects, reporting results to team lead
• Participate in all trainings that are related with the day2day operations
• Follow safety rules & regulations
• Contribute to continuous performance excellence
• Back up team membersas required per team plan and agreement

Education / Qualifications

• Graduate in any discipline
• Microsoft Office – Intermediate
• SAP working experience essential

Minimum Four years of Experience in a similar role

Professional Skills / Knowledge:

• Commitment to customer satisfaction
• Good communication - both verbal and written
• Self-motivated and the ability to work independently without supervision
• The ability to work under pressure and make decisions
• A strong commitment to safety and a safe working environment

• JOB ID: HRD232400
• Category: Customer Experience
• Location: 56 & 57 Hadapsar Industrial Estate,Pune,MAHARASHTRA,411013,India
• Nonexempt