Honeywell Exp Cust Professional 

United States, California, Los Angeles 

205444254

Key Responsibilities:

• Receiving orders and scrutiny of the PO
• Checking Price approval (from system SFDC).
• Order Booking in SAP.
• Share item wise material/order status with Sales/ Customer.
• Sharing Performa invoice with Sales and Customer for making the payment if any.
• Coordinating with sales on the payment collection.
• On the finance approval (credit checks) generating pick slip and sharing with 3rd party logistics.
• Prepare shipping documents for export shipment.
• Provider for the movement of the material.
• Generating Debit Note and Credit Note for Freight, and sales return etc.
• Sharing Reports:- coordinating with Various functions
• Promptly resolve customer service issues to the customer’s satisfaction per company procedures and standards; (that includes FCR, CCR, CSAT and ASAT)
• You will be accountable for meeting individual (KPIs) and team goals.
• Coordinating with warehouse for material movement and further follow up with Customer and sales team where the shipment are not moving from warehouse
• Following Honeywell policies and legal policies.
• Key Relationships:
  * Sales & Marketing – daily contact and support to ensure high levels of customer service are provided
  * Supply Chain and Manufacturing – regular contact to ensure delivery, support and forecasting accuracy throughout the entire supply chain
  * Finance & Credit Control Department – ensuring the effective and professional management of the customer’s finances and company’s credit controls
  * Customers – Being their first point of contact in the office and ambassador for customer

Key Experience & Capabilities:

• Functional Knowledge of Operations, Inventory management, Strong Customer Relationship
• Excellent Interpersonal and effective communication skills
• Process oriented and strong Analytical skills
• Knowledge of MS Office, Power Point, Order management tools, SAP is a must