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NICE Senior Business Operations Manager 
United States, New Jersey 
465059877

25.06.2024

Senior Business Operations Manager responsibilities:

  • Partner with Global Customer Operations leaders, working with post sales customer facing units
  • Lead the monitoring and continuous improvement of strategy execution – analyzing business performance, generating insights, defining action-plans
  • Responsible for monthly and quarterly business reports and analysis drive for ongoing KPIs improvements
  • Responsible for GCO business data accuracy and integrity
  • Contributes to continuous improvement of business operation processes – working cross-functionally with multiple stakeholders within NICE
  • Business processed design and improvement, from discovery till implementation
  • Run business process audits following with process improvement recommendations and execution

Job requirements:

  • Process oriented
  • Business results driven
  • Outstanding analytical thinking
  • Team player and strong interpersonal skills
  • Excellent communication skills in English
  • Self-motivated
  • Quick learner
  • Strong Excel and PowerPoint skills
  • Excellent communication and coalition building skills with an ability to balance, negotiate, and work with a variety of internal stakeholders
  • 2-3 years of experience from top management consultancy firm or from high-growth company is a must