Ebay Senior Manager Trust Strategy Ops 

United States, Utah, Salt Lake City 

461651699

• Own and evolve eMBG protection policies to make sure they work for both buyers and sellers.

• Measure what matters , use customer feedback, AI tools, and data to understand what’s working, what’s not, and where we can improve. Help design and lead experiments to evaluate new customer experiences or policy changes.

• Turn policy into a measurable lever for customer satisfaction directly attributing customer satisfaction to your work

• Take responsibility for budget strategy and oversight , ensuring we’re investing our budget wisely to improve customer outcomes.

• Work closely with teams across Product, Customer Support, Analytics, Finance and Legal to launch changes, test ideas, and solve customer problems.

• Communicate clearly with executive leaders , advocating for changes that improve trust—even when they come with a cost.

• Create clear, data-backed narratives for executive stakeholders
  

• 7–10+ years of experience in strategy, operations, finance or policy roles with exposure to budget ownership and cross-functional work.

• Strong analytical thinking and comfort working with data teams to evaluate impact and ROI along with the willingness to dive deep into complex policy details to uncover insights..

• Ability to balance customer empathy with business impact —you can weigh trade-offs and make smart decisions.

• Excellent storytelling and communication skills , especially with senior stakeholders.

• A bias for collaboration and experimentation

• Experience developing or evolving user-impacting policies, with a strong understanding of risk tradeoffs and fairness principles.

The base pay range for this position is expected in the range below: