Ebay Sr Manager Trust Strategy Operations 

United States, Utah, Salt Lake City 

458566403

• End-to-end strategy & execution ownership: Develop and implement the seller performance policy strategy. Use seller feedback, data insights, and operational metrics to continuously refine policy frameworks and improve the buyer and seller experience.

• Influence senior leadership: Build and deliver high impact analysis and narratives to secure approval and/or resources from senior Business, Product and Trust leaders.

• Stakeholder management: Establish and maintain relationships with key partners including analytics, product, legal, and customer service teams.

• Seller engagement: Regularly connect with sellers to capture feedback and insights to incorporate into policies and processes.

• Communicate policies: Enhance the way eBay communicates our seller performance policies to sellers, including improving external policy information and seller communication.

• Run the business:

• Experience: 7-10+ years of relevant experience in e-commerce, trust & safety, strategy & operations, management consulting or related field.

• Strategic and Structured Thinking: Ability to define long-term policy strategy while navigating near-term execution. Skilled at simplifying complex issues into actionable insights.

• Operational Excellence: Track record of owning business-critical workflows with high attention to detail, rigor, and accountability.

• Analytical Acumen: Strong analytical and problem-solving skills, with comfort working with data teams to size impact, measure outcomes, and inform decisions.

• Influence and Communication: Exceptional communication skills with experience addressing senior leaders and influencing cross-functional partners.

• Customer Centricity: Deep appreciation for seller needs and behaviors, with a strong belief in designing fair, transparent, and empowering policies.

• Collaboration and Adaptability:

The base pay range for this position is expected in the range below: