Dell Senior Engineer Technical Support Japanese Speaking 

Ireland, Cork 

456913735

You will:

• Take ownership of technically sophisticated customer-reported issues from web, phone, chat and email and work closely with the customer until complete resolution.

• Document relevant information and ensure the customer is communicated with in a timely manner regarding the overall progress of their issue.

• Resolve customer issues, working closely with the Engineering, SE and other multi-functional teams.

• Provide qualified information to Engineering so they can improve product quality and reliability.

• Make sure customers are treated with the highest degree of respect and drive operational excellence through quality closures.

• Business level Japanese (speaking and writing)

• 5+ years of Japanese customer support experience as an IT Infrastructure Support engineer.

• Strong customer orientation, excellent phone etiquette and work ethic

• Extensive knowledge of infrastructure, client and cloud solutions

• Excellent communications skills and ability to work with calmness and composure under stress.

Desirable Requirements

• Bachelor’s degree

• Additional language required.

We feel freedom and flexibility are crucial—our flexible and hybrid work style allows team members to have the freedom to ideate, be innovative, and drive results their way.

• Team members who live within a one-hour commute of a major Dell site location will be considered hybrid and expected to be onsite a minimum of three days per week, while the other days can be from anywhere.

• Team members who live more than a one-hour commute from a major Dell site location will be considered remote but may have the option to work hybrid should they choose to, with their leader’s approval.

Closing date: 26th July 2024.