NetApp Technical Support Engineer 

Ireland, Cork 

956667523

• Provide technical support via telephone, web or autosupport.
• Research customer issues in a timely manner and follow up directly with the Customers with recommendations and action plans.
• Collaborate with other Technical Support Engineers who may need assistance working a case; utilize your area of expertise to help them in order to facilitate solutions most quickly for customers.
• Escalate cases to other more senior Technical Support Engineers and/or Escalation Engineers when the problem is too complex or falls out of specific area of expertise.
• Leverage internal technical expertise, including higher-level engineers, knowledge base, and other internal tools, to provide the most effective solutions to customer issues.
• Create new knowledge base articles to share information for reuse throughout the Technical Support Center.
• Gain knowledge and expertise through hand-on experience, self-study and through a variety of learning environments
• Share best practices with Technical Support Center staff and learn about new technologies and complimentary storage applications.

• A Bachelor of Science Degree in Computer Science, Electrical Engineering or related field, or equivalent work experience.

• 1 - 2 years of experience in UNIX, Windows networking administration, Devops, Cloud, Data Warehousing or technical support is required.

• Good written and verbal communication skills in English & French languages (must be fluent)

• Good interpersonal communication and customer service skills

• Strong aptitude for learning new technologies

• Creative approach to problem solving