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Apple Technical Support Advisor - German Speaking Ireland, Cork 120390340
01.06.2024
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Key Qualifications
- Fluent in English and German
- Experience supporting customers via phone, E-mail, chat
- Real passion for customer service and ownership of the customer experience, including comprehensive issue resolution
- Handle your own workload and work independently in a dynamic, constantly changing environment
- Ability to maintain a positive attitude through periods of change
- Grows with a team where expertise is shared and feedback is encouraged
- Effective time management including the ability to multi-task, organize and prioritize
- Ability to research and grasp technical information across multiple tools while talking with customers
- Knowledge of one or more of the following is an advantage: iOS, smartphone, tablet, PC or Mac experience
- Aptitude for acquiring skills in technical troubleshooting and an eagerness to learn and take on new challenges
Additional Requirements
- Available to attend approximately 4-5 weeks of required training on a fixed schedule that may include weekends
- Flexible to work between the hours of 7:00 a.m. GMT and 7:00 p.m. GMT including weekends and holidays
- Successful completion of initial training
- Successful completion of a pre-employment assessment and background check
- Please submit your CV in English (CVs in other languages cannot be accepted, unfortunately)
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