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Apple AppleCare Support Advisor - German Ireland, Cork 366046772
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Minimum Qualifications
- Able to read, write, and speak fluently in German
- Aptitude for problem solving & relationships building skills with an eagerness to learn and take on new challenges
- Able to quickly search for, consume, and apply information, ensuring a high level of attention to detail and accuracy
- Successful completion of all trainings and certifications as required for this role
- Able to communicate clearly and effectively, both written and verbally with customers
Preferred Qualifications
- Passion for customer service and ownership of the customer experience
- Experience supporting customers
- Maintains a positive attitude and growth mindset by displaying resiliency and expertly navigating difficulties or obstacles
- Ability to create mutual understanding while navigating challenging situations
- Able to effectively adjust guidance to the needs of diverse individuals, treating everyone with respect
- Able to communicate clearly and effectively with customers while accurately documenting notes
- Able to self-manage, effectively manage time, multitask, organize, and prioritize while working independently in a fast-paced, constantly changing environment
- Thrives on a team where expertise is shared and feedback is valued
- Minimum of 2 years professional customer service expertise, or contact center sales/support, or training, or equivalent experience
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