Yotpo Customer Success Manager 

Bulgaria, Sofia 

44255919

You will:

• Get to manage one of the most exciting client domains in Yotpo’s portfolio
• Successfully and consistently deliver ROI and value for our customers, consulting their business while leveraging Yotpo solutions.
• Build strong relationships with clients based on your ability to earn their trust and deliver.
• Proactively identify opportunities and optimization points, where Yotpo can deliver even greater value for our clients.
• Analyze key account statistics and performance metrics to identify pain points, while educating clients in order to drive campaign improvement.
• Simultaneously and successfully manage multiple client relationships.
• Lead the knowledge sharing effort, from the customer’s voice to all departments in the company.
• Identify and manage opportunities to organically grow client portfolios, by delivering additional solutions and tools based on business needs.

About you:

• Bachelor’s Degree in Business Administration, Information Systems, Economics, or other relevant fields
• 3+ years of experience in CSM, account management or similar domain – preferably in a SaaS environment.
• General understanding of the digital marketing space – including SEO/SEM, Social Media, Email marketing and eCommerce best practices.
• General technical know-how in web design and development projects, analytics and tracking, CMS platforms, HTML/CSS and API calls.
• A proven record of retaining and growing multiple client relationships.
• Positive attitude and remarkable ability to build rapport from initial conversation and throughout the client lifecycle.
• Superior organization and prioritization skills, along with focused attention to detail.

What we offer :

• Track to success – work in a dynamic organization with ambient and laid-back office atmosphere + best coffee in town
• Individualized career development, rewards and recognition.
• Work-life balance – 25 days paid vacation with add-ons for loyalty, regular team buildings and celebrations in and outside the country
• Additional health insurance package
• Internal mobility program and refer-a-friend program
• Managing a fixed monthly budget for social benefits thru Re:Benefit – a flexible online benefits solution
• Food vouchers – monthly
• E-learning portals and knowledge sharing sessions.
• Company backed Hackathons, Tech conferences, workshops events, etc
• Stocked kitchen and bar.
• Equity in options.
• Hybrid working – 2 days/week in the office.