Cognyte Customer Success Manager 

Bulgaria, Sofia 

355444995

Today’s world is crime-riddled. Criminals are everywhere, invisible, virtual and sophisticated. Traditional ways to prevent and investigate crime and terror are no longer enough… Technology is changing incredibly fast. The criminals know it, and they are taking advantage. We know it too.

For nearly 30 years, the incredible minds at
Cognyte

This is a high-profile, client-facing position where you will serve as a trusted advisor to our customer base and develop long-term relationships.

As a Cognyter you will:

• Manage complex client relationships through the entire post-sales cycle, including onboarding, adoption, and renewal phases.
• Collaborate with stakeholders to enhance customer experiences and drive value realization by closely engaging with key client figures.
• Drive customer retention and growth by aligning with their business objectives and ensuring successful product adoption through training and best practices.
• Maintain proactive communication to identify opportunities for deeper engagement, while monitoring KPIs to ensure customer satisfaction and value maximization.
• Act as the customer advocate, leveraging feedback to improve sales, product development, and engineering processes, fostering strong internal and external stakeholder relationships.

For that mission you’ll need:

• 5+ years in customer-facing, post-sale roles with experience in customer success, including a proven track record in SaaS and non-SaaS product value delivery.
• Willingness to travel 30% of the time, with previous experience working globally with large, B2B customers, including C-level executives, preferably in the government sector.
• Technical background with experience in roles such as Presale Engineer, Tier 2 Support, Technical Account Manager, or Project Manager, including recent customer success management.
• Demonstrated ability in leading onboarding and renewal processes for complex products.
• Excellent command of English in both verbal and written forms, combined with outstanding presentation skills suitable for both technical and non-technical audiences.

Apply now.