Yotpo Manager Customer Success 

Bulgaria, Sofia 

197587712

You will:

• Manage our SMB Customer Success team with a goal to successfully and consistently deliver ROI and value for our customers.
• Hire and coach high-performing CSMs according to company values and methodology, to build a best in class CS team.
• Build a creative, can-do culture, with a passion for motivating individual contributors and promoting their success
• Own your team’s quarterly retention goals, and help to build and drive the plan to attain and exceed them
• Work closely with internal teams including Yotpo’s executive team (Product, Marketing, Sales, Support, Professional Services) to align priorities, collaborate on customer needs and opportunities.
• Collaborate with our Revenue Operations team to analyze and optimize every aspect of the day to day of your team.
• Proactively communicate business updates to your direct manager and ensure you are in lock-step on tops accounts and escalations

About you:

• 3+ years of successful experience in client management/strategy/consulting.
• Team management experience
• Experience managing high-performing Customer Success or Account Management teams.
• Strong communication skills, ability to deliver complex messages in a digestible manner.
• Robust organizational understanding and approach.
• High motivation and aptitude to work in a hyper-fast paced and changing environment.
• Strong sense of empathy.
• Expertise in presenting concepts and vision to senior teams and influencing their strategic thinking.
• Ability to communicate technical concepts to technical and non-technical audiences.

What we offer :

• Track to success – work in a dynamic organization with ambient and laid-back office atmosphere + best coffee in town
• Individualized career development, rewards and recognition.
• Work-life balance – 25 days paid vacation with add-ons for loyalty, regular team buildings and celebrations in and outside the country
• Additional health insurance package
• Internal mobility program and refer-a-friend program
• Managing a fixed monthly budget for social benefits thru Re:Benefit – a flexible online benefits solution
• Food vouchers – monthly
• E-learning portals and knowledge sharing sessions.
• Company backed Hackathons, Tech conferences, workshops events, etc
• Stocked kitchen and bar.
• Equity in options.
• Hybrid working – 2 days/week in the office.