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Key Areas of Responsibility and Tasks
· Perform monitoring and collection of receivables including overdue receivables
· Proactively call customers to reassure the time of invoice payment
· Creation and distribution of dunning letters to customers in a prompt and accurate manner
· Investigate billing discrepancies and respond to external queries through Dispute Cases
· Handle a selected group of customers
· Work closely with both internal & external customers to expedite the collection efforts
· Investigate A/R impairments and propose Sales Allowances
· Escalate to management team any problem that holds the collection process to flow
· Update reports and send the statement of accounts to each customer
· Support the training of new team members
· Participate in projects
· Monitor open dispute cases
· Follow SAP processes and use application tools available in ISP
· Support Ad-hoc queries and contributes to projects
· Contact for external and internal auditors
· Analyze and investigate dispute cases to avoid complaints in future
· Accounting and collections knowledge
· Customer focus approach
· Communication skills (verbal and written)
· Monitoring of payment behavior of customers
· Ability to work under pressure
· Ability to work in an international environment
· Understanding of SAP´s goals and strategy
· SAP Employee Competencies
· IT Principles & data security
· Partner & Third Party Engagement
· Quality Focus
· Results Driven
· Self-Development
· Teamwork & Collaboration
· Operate SAP Financial Processes & Systems
· Analytics capabilities
· Good problem-solving skills are required
· Must be a well-organized and self-starter with "can do" attitude
Job Specific Competencies & Skills
· Solid problem solving and analytical skills
· Good negotiation skills
· Good consulting skills for solving the customer requests to provide the best solution for customer
· Very good in preparing decisions and take decisions in given boundaries
· Knowledgeable in Finance and Accounting Concepts
Experience & Language Requirements
At least 2 years of Credit & Collections experience
Proficient in Microsoft Excel and Word
Willing to work onsite at Ortigas Pasig City
College graduate
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