SAP Finance Manager APJ Cash Collections SEA Market Units 

Philippines, Pasig 

513779827

EXPECTATIONS AND TASKS

• People excellence – develop a high performing team sharing common purpose; lead the teams with passion and empathy sharing common goals; improve the employee engagement by creating an atmosphere of mutual trust in a friendly and open working environment.
• Customer success – contribute to a positive customer experience through an effective customer segmentation and services provided; be accountable for effective and efficient delivery of daily operations; own the relationship with our customers and business partners (incl. the right level of communication, resolution of customers’ problems, de-escalation, etc.); build strong partnership with the stakeholders providing collection and payment behavior insights to drive healthy customer relationship;improve the customer satisfaction.
• Run Simple – lead and own the initiatives to improve the operational excellence in the Cash Collections organization; be a role model for innovative and agile approaches; drive process optimizations and enhance team’s productivity.
• Transformation agent – drive and embrace the change in the region of your responsibility; understand the business case for change and engage early with your team; actively contribute/ lead initiatives related to cash collections business strategy (NGBC , Cash Collections Franchise, Digital Finance, Automation, Generative AI, etc.)
• Handling and Management of Operational Topics including but not limited to:
  • Conducting weekly account review with the team focusing on top AR customers, long overdue items and EHF Concession impact
  • Facilitate AR discussion (Top AR Issues, EHF Impact, IBDP and Write Off, Cash vs. Forecast Status) with CFOs and sales leaders during Case Council calls
  • Conducting monthly team meetings for the APJ Region
  • Leading O2C (O2I Teams, DID, Cash Apps) discussions on collections and process improvements
  • Reviewing regular account clean-up for unapplied cash and credits
  • Lead cash forecasting in the assigned markets units and as back up to the regional head
  • Participating and coordinating process/system improvement led by Global teams
  • Serves as second level escalation for complex and highly escalated accounts

SKILLS AND COMPETENCIES

• Inspiring leadership style with focus on customer, innovation and people development.
• Excellent communication, presentation and negotiation skills.
• Resilient working attitude and ability to work under pressure.
• Strong networking and relationship skills.
• Fluency in spoken and written English.

WORK EXPERIENCE

• Upto 2 years of working experience in manager role.
• Very good understanding of the Cash Collections processes and practices.
• Previous working experience in working with or in the CFO, GFSS and GCF organization.
• Good understanding of the GFSS processes (especially along the Quote-to-Cash lifecycle).
• Experience with project and program management.
• Experience in driving significant change to reliable business outcomes and high employee satisfaction.
• Ability to handle global and virtual teams across multiple lines of businesses, geographies and cultures.

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