SAP Finance Specialist - SBN Cash Collections 

Philippines, Pasig 

437232717

Key Areas of Responsibility and Tasks

· Perform monitoring and collection of receivables including overdue receivables

· Proactively call customers to reassure the time of invoice payment

· Creation and distribution of dunning letters to customers in a prompt and accurate manner

· Investigate billing discrepancies and respond to external queries through Dispute Cases

· Handle a selected group of customers

· Work closely with both internal & external customers to expedite the collection efforts

· Investigate A/R impairments and propose Sales Allowances

· Escalate to management team any problem that holds the collection process to flow

· Update reports and send the statement of accounts to each customer

· Support the training of new team members

· Participate in projects

· Monitor open dispute cases

· Follow SAP processes and use application tools available in ISP

· Support Ad-hoc queries and contributes to projects

· Contact for external and internal auditors

· Analyze and investigate dispute cases to avoid complaints in future

· Accounting and collections knowledge

· Customer focus approach

· Communication skills (verbal and written)

· Monitoring of payment behavior of customers

· Ability to work under pressure

· Ability to work in an international environment

· Understanding of SAP´s goals and strategy

· SAP Employee Competencies

· IT Principles & data security

· Partner & Third Party Engagement

· Quality Focus

· Results Driven

· Self-Development

· Teamwork & Collaboration

· Operate SAP Financial Processes & Systems

· Analytics capabilities

· Good problem-solving skills are required

· Must be a well-organized and self-starter with "can do" attitude

Job Specific Competencies & Skills

· Solid problem solving and analytical skills

· Good negotiation skills

· Good consulting skills for solving the customer requests to provide the best solution for customer

· Very good in preparing decisions and take decisions in given boundaries

· Knowledgeable in Finance and Accounting Concepts

Experience & Language Requirements

At least 2 years of Credit & Collections experience

Proficient in Microsoft Excel and Word

Willing to work onsite at Ortigas Pasig City

College graduate

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