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· Respond to allreservation and new ownership inquiries from multiple contact channels in atimely and accurate manner.
· Work with existingReservation holders to convert their reservation in to a production order inorder to achieve expected build, shipment and delivery objectives.
· Conduct businessdealings in a way that creates a superior prospect experience that representsthe Tesla brand values.
· Utilize a consistentcontact process to follow-up, nurture, and close leads generated by marketingcampaigns.
· Achieve company aims forvehicle order levels.
· Maximize and leveragephone time, including pre-call planning, and adhere to activity metrics.
· Keep up with industrytrends and best practices, including utilization of new technology and webresources.
· Work with the technicaldepartments to understand current vehicle and production talking points.
· Provide suggestions forwebsite improvements.
· Escalate matters thatrequire senior management concurrence in a timely manner to line management.
· Work on the continuousimprovement of processes and procedures related with the purchase of a Tesla.
· Strong team-player.
· Excellent Communicationand relationship management skills, both oral and written.
· Bachelor’s Degreepreferred or the equivalent of experience and evidence of exceptionalability
· Ability to prioritizeeffectively and handle shifting priorities.
· Attention to quality anddetail.
· Valid driving license.
· Fluency in Chinese andEnglish
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