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Tesla Inside Sales Advisor Call Center Canada, Ontario, Vaughan 104991787
23.06.2024
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What You’ll DoWhat You’ll Bring
- Fielding inbound and placing outbound phone calls to interact with customers via phones, chat/SMS, email and text in topics surrounding Tesla Sales, Service, and Delivery
- Reviewing and assessing customer inquiries, escalating follow-ups, managing pre-delivery orders, and analyzing post-delivery feedback
- Using a consultative approach to influence customer purchases while also buying into Tesla's mission, business model and brand. Accurately documenting data, concerns, and relevant information on the various tools used
- Maintaining customer relationships from the initial interaction throughout the customer journey
- Developing and maintaining a sales pipeline. Achieving personal and group monthly metrics with the field teams
- Seeking ways to collaborate with Tesla team while communicating ways to increase performance collectively with business partners and field teams
- Exceptional customer service, sales, and soft skills
- Ability to effectively prioritize and multitask
- Ability to follow oral and written instructions with attention to detail
- Ability to work in a team-based environment and achieve common goals
- Positive and energetic phone skills including excellent listening skills, strong writing skills, and grammatical genius
- Proficient with standard corporate productivity tools including email, voicemail, MS Office, internet navigation, CRM applications
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