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SAP Senior Program Manager - Delivery Excellence Expert 
Singapore, Singapore 
434531659

25.07.2024


The
Senior Program Manager- Delivery Excellence Expert

  • Understands business challenges, pain points and the related impacts for the service delivery organization quickly
  • Be responsible for driving the clean core on BTP, innovation adoption and business transformation at scale for customer
  • Be the Transformation Partner for the CIO (or other CxO business transformation sponsor at customer’s), driving architecture effectiveness.
  • Analyzes stakeholder as-is situation with high level of complexity, and can propose and recommend improvement options
  • Possesses a deep understanding of goals, key performance indicators and processes for the service delivery organization
  • Leads the execution of action plans for the resolution of stakeholder needs Business Support
  • Establishes trusted relationship with internal and external stakeholders
  • Drives active cross-functional partnerships and frameworks to enable efficient execution (across the service delivery organization and beyond)
  • Based on their Delivery Excellence role, owns the planning and execution of activities in area of responsibility for the role
  • Coordinates the activities of others, leads internal initiatives or programs
  • Proposes process and/or tool innovations or updates to continuously improve the organizations operations
  • Represents services delivery in cross initiatives
  • Based on their Delivery Excellence role, owns the reporting of status and deliverables, accomplishments and value to the stakeholders involved
  • Acts as a key contact for the business and trusted advisor on the assigned area of responsibility
  • Supports development, alignment and execution of organizational strategy Continuous Improvement
  • Leverages existing channels to provide input to the SAP organization to optimize internal and external offerings
  • Provides feedback to processes and highlights improvement potential for SAP engagements
  • Leads or champions the execution of strategic initiatives to enhance the quality of delivery and customer experience


Experience & Educational Requirements
This position has a high level of responsibility and exposure within SAP, the industry, and our market leading customer. Thus, a senior professional with an entrepreneurial mindset and business acumen is needed for this challenging role.

  • Entrepreneurial mindset with strong customer focus and empathy for customer situation
  • Strong knowledge of SAP's Digital Transformation Strategy and our Service offerings
  • Experience in 1 or more industries and the industry the customer belongs to (core processes and trends of the industry)
  • Strong knowledge of the strategic and operational issues of engagement management, program management and project management.
  • Ability in managing internal and external client expectations on program requirements and deliverables
  • Advanced proficiency in key program management knowledge areas of Program Management Lifecycle, Benefits Management (Value Management), Program Governance, Stakeholder Management
  • Strong knowledge and competency in program management related areas of Knowledge Management, Portfolio Management, Organizational Change Management,
  • Adaptability and flexibility to manage deadline pressure, ambiguity and change.
  • Leadership, organizational and interpersonal skills; the ability to work well with people from different disciplines with varying degrees of technical experience; competence in clear concise and tactful communication with senior management, clients, peers and team members.
  • Liaison and consultative skills: negotiating skills within a context of political sensitivity and conflicting interests.
  • Ability to deal with conflicts and contribute to their solution
  • Strong writing, communication, and meeting facilitation skills
  • Have knowledge / understanding of - SAP Solution Portfolio, SAP Rise Methodology, Cloud & Clean Core Strategy, SAP Lean IX, Signavio and Cloud ALM & SAP Business AI