Dell Principal Engineer Service Delivery 

United States, Tennessee 

405659247

As ayou'll collaborate with project leadership and other assigned resources to both support customer requirements and milestones, as well as coordinate technical activities required for the service(s) delivery to ensure the technical solution meets contract specifications.

You will:

• Responsibilities include onsite Residency support and Regional Service Delivery assignments; Residency efforts include (but not limited to): collaborating with the resident team, attending customer and project meetings, ensuring site administrative duties completed; Assist internal leadership as needed. Delivery efforts include: supporting project assignments, ongoing development of skills as required and ensuring all administrative work completed promptly
• Develop and maintain direct customer and broader service delivery relationships; Coordinate activities with technical solution team members and peers, to meet contract obligations
• Build and sustain effective communications with all stakeholders and cross-functional teams in an effort to maximize the customer experience and relationships
• Proactively identify potential issues and drive resolution to avoid customer impact for continuous improvement; Assist in implementing delivery management process improvements; Identify opportunities for growth and innovation; Provide related reporting to all relevant stakeholders
• Support simplification and modernization of skills and processes

Essential Requirements:

• Excellent organization, administrative and planning skills to oversee and efficiently implement program deliverable; Includes proficiency in Microsoft Outlook, Excel, Word, Teams and use of Slack
• Strong analytical, problem solving and negotiation experience with strong priority setting and delegation skills; Proven ability to collaborate and utilize teamwork with direct peers, peer teams and other related business units
• Highly adept at communication with all levels of stakeholders; Includes excellent written and oral communication skills
• Maintain sense of urgency and accountability with all work, with an unquenchable desire to learn new technologies
• Role includes travel for customer project work and can be up to 75%, with 25% or more remote or onsite for an assigned customer; Travel is usually by vehicle, but some air travel is possible; Normal business hours is the standard schedule, however some after hours and weekend work will be required (as needed)

Desirable Requirements:

• Typically requires 8+ years of related experience in a professional role with a Bachelor’s degree; or 6+ years with a Master’s degree; or 3+ years with a PhD; or equivalent experience
• Experience within the IT industry providing support to large Customers