Dell Principal Engineer Service Delivery 

Singapore, Singapore 

542618731

As a Service Delivery Engineer, you will provide world-class delivery support to our customers by building an in-depth knowledge of our customers’ priorities and initiatives and becoming a trusted advisor that avoids customer impact and facilitates continuous improvement. You will identify potential sales and growth opportunities and will partner with key stakeholders to maximize these prospects.
•Be responsible for service delivery costs, service level and coordination of resources
•Develop and maintain direct customer and broader service delivery relationships
•Assist in implementing delivery management process improvements
•Target opportunities for growth within the customer environment•Should have strong organizing and planning skills to oversee and efficiently implement program deliverables
•Strong analytical, problem solving, negotiation and organizational skills with strong priority setting and delegation skills.
•8 to 12 years of relevant experience
•Bachelor’s degree
•Strong proven ability to lead sub-teams