Red hat Support Engineering Intern 

Brazil, São Paulo, São Paulo 

403609590

What you will do

• Be a responsible party for day to day IT support and serve as a point of contact for internal customers regarding IT issues, requests, and queries

• Proactively monitor ticket queues, Chat and Phone to provide support to Red Hat associates

• Perform core competencies of triage, assignment, request fulfillment, and issue remediation

• Provide general IT support; troubleshoot IT-related problems

• Adhere to established ticket handling procedures

• Work within the ITSM system to ensure all tickets are responded to and updated per process for the benefit of the customer

• Escalate unresolved calls to the next level support team following established protocols

• Provide exceptional professional customer service to our internal Red Hat Associates in all interactions

• Provide support for a far ranging list of technologies including: Linux, Microsoft and Mac OS, Google productivity suite including Gmail, Calendar, Drive, Blue Jeans Meetings, Desk phones, mobile devices, WIFI etc.

• Support business meetings including Audio visual needs and conference room AV equipment

• Work closely with your peers across the globe in ensuring the GES IT Support organisation provides a consistent global support experience

What you will bring

• Currently pursuing a Bachelor’s degree in a technical field (i.e. computer science, data science, IT or related fields) with graduation at least end of 2026

• Exceptional customer service skills / Ability to fulfill the role as a customer advocate

• Very good technical troubleshooting skills

• Strong critical thinking and problem solving skills

• Ability to adapt to a fast-paced support environment with shifting priorities

• Willingness and ability to work in a highly collaborative team

• Must be very organized and able to multitask and work in a sometimes stressful environment

• Has a sense of urgency when the situation calls for it

• English language proficiency (written and oral)

• Process and procedure driven while still being able to maintain an innovative mindset

Desirable Skills:

• Technical knowledge of Linux, Microsoft, Apple OS