Johnson Electric Field Quality Engineer 

United States, Massachusetts, Plymouth 

40075198

Required for customer visits and issue containment

As our next, you will serve as the primary point of contact between Johnson Electric and its customers for quality-related issues. You’ll lead root cause analysis, manage non-conformance issues, and coordinate containment activities to ensure customer satisfaction and protect JE’s reputation and operations.

• Employee Empowerment: A culture that empowers employees to take initiative and make impactful decisions.
• Diverse Projects: Work on a variety of projects across different industries, gaining broad experience.
• Mentorship Opportunities: Access to mentorship programs that help you grow both personally and professionally.
• Global Mobility: Opportunities for international assignments and transfers to broaden your career horizons.

• Manage customer complaints, warranty trends, and PPM metrics
• Lead 8D investigations and root cause analysis for non-conformance issues
• Coordinate PPAP management and continuous improvement actions
• Analyze customer returns and assess risk during warranty situations
• Conduct quality meetings and customer visits (main customer: Stellantis)
• Manage sorting companies and containment activities
• Prepare and present reports, slides, and 8Ds to customers and internal teams
• Submit monthly Cognos reports and review customer debit impacts
• Ensure compliance with quality standards and procedures
• Respond to urgent customer issues with short notice and remote support
• Collaborate with JE manufacturing sites and global quality teams

• Bachelor’s degree in Engineering or equivalent
• Minimum 3–5 years of experience in quality assurance and manufacturing
• Strong knowledge of 8D reporting, quality tools, and PPAP
• Experience working with external customers and managing complaints
• Familiarity with motors, actuators, and pumps
• Excellent communication and negotiation skills
• Ability to work independently and manage urgent issues remotely
• Advanced proficiency in English
• Strong analytical and problem-solving skills

• Master’s degree or professional certifications in quality or engineering
• Experience with global customer accounts and intercontinental coordination
• Knowledge of IATF 16949 and ISO standards
• Experience with Cognos and other reporting tools