Uber HR Shared Services Analyst 

United States, West Virginia 

360438663

What you will do:

If selected for this position you can expect to handle the following responsibilities:

• Maintain and update data within our HR system, Workday, ensuring a high degree of accuracy and within expected service level agreements.
• Process mass data change requests that are in scope (Entity Change, Re-orgs, Acquisitions, Creation of Supervisory Org) with a high degree of accuracy and within expected service level agreements.
• Generate contracts, offer letter documents, addenda, and other related documents as required with a high degree of accuracy and within expected service level agreements.
• Complete assigned administrative tasks with a high degree of accuracy and within expected service level agreements.
• Manage your assigned queue of support tickets received through our ticketing systems, JIRA and Service Now. You are expected to consistently provide a high-level of support to employees by responding to requests, questions and escalating issues as necessary.
• Process employee job profile and business title changes in Workday a high degree of accuracy and within expected service level agreements.
• Manage and document approvals for data change requests to maintain compliance with internal/external regulatory audits.
• Apply one-time payments for special compensation changes.
• Update employee compensation related to internal movements.

• Coordinate with in-region stakeholders for policy clarification or tier-2 support if necessary.

  Operate with the mindset of absolute confidentiality and data integrity.

Basic Qualifications

• Fluently communicate in both English and Spanish (B2+)
• 1+ year of experience in a customer service environment
• Exceptional communication skills, both written and verbal
• Commitment to ensuring data integrity and confidentiality
• Excellent time management and prioritization skills
• Experience with MS Office (Excel, Powerpoint, Word, Outlook) or Google Workspace (Sheets, Slides, Documents, Drive)
• Strong customer service orientation and administrative experience; very technically savvy.
• Good stakeholder and task management. Ability to maintain professionalism and respect to team members, partners, stakeholders, and internal and external customers.i
• Time availability to work Monday to Sunday with 2 days off per week.

Preferred Qualifications

• Basic understanding of HR Shared Services and People Operations.
• Preferably with at least 1 year of prior experience in an HR Shared Services, In-house HR (recruitment, payroll, benefits, etc.), or outsourced HR environment handling complex tasks such as employee data management, employee inquiry management, contracts lifecycle management, or document compliance.
• Experience with HR Management Systems such as iCIMS, Workday, Oracle, etc and/or experience from a ticketing system as an admin user is a plus.

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .