Supported by AMs (Account Manager) contributes to the development of annual strategic plan by providing the AMs and BUM (Business Unit Manager) with detailed business intelligence for accounts in scope (e.g. market size and potential, market / products trends, business opportunities, competitive landscape, updated clinical and economic stakeholders).
Supports AMs in understanding account’s unmet needs and expectations to facilitate account strategy and plans development.
Support of medical personnel and field staff during procedures after careful training
Competent contact person and consultant for the medical management and medical staff
Identifies, manages, and reports the sales opportunity deriving from clinical support; consequently, supports EP AM and BUM in clinical selling based on clinical support information provided.
Provides education support.
Maintains market share at BSC accounts by delivering excellent product in-servicing, evaluations, and continuous procedural education.
Attends and actively participates in customer, company and industry sponsored events and meetings.
Based on clinical support, supports sales team in gathering information about next tenders and negotiation opportunities.
Develops and implements a proactive plan that involves service support, AMs and other team members, to increase the quality of service to customers.
Performs procedural training, provides clinical support and therapy development and consequently manages clinical evaluation to deliver excellent product in-servicing and product evaluations and ultimately secure BSC market share.
Records customer information and activities in Company’s CRM system as an alignment tool with other roles
Performs periodic update with respective Sales Force and Commercial Contracting organization.
Skills And Experience Required
Experience in a clinical AND sales role within the healthcare sector is an advantage
Biomedical engineer, nurse or health science degree
Experience in Eastern Europe is preferred
Fluency in English and local language
Experience in clinical or sales role, ideally in the same sector. Experience in the ICU or the operating room is a plus.
Technical Knowledge, ideally in the same sector
Good collaboration, communication and influencing skills