Akamai Customer Success Manager Microsegmentation 

India, Uttarakhand, Dehradun 

340895265

Partner with the best

As a team member, you will understand customer requirements, onboard new customers, and drive adoption. You will also ensure ongoing customer satisfaction and retention through continuous engagement and support.

As a Customer Success Manager, you will be responsible for:

• Driving customer value and business growth by maximizing solution impact, ensuring retention, and expanding Akamai's Enterprise Security.
• Building relationships at all levels, including C-suite, by leading strategic reviews and aligning objectives for success.
• Serving as a Strategic Advisor by recommending product features and best practices to accelerate time to value.
• Collaborating with Sales, Pre-Sales, and Engineering to develop solutions, influence the roadmap, and enhance customer value.
• Ensuring seamless onboarding by understanding customer requirements and crafting success plans that align solutions to their goals.
• Fostering customer advocacy and reference-ability to support new business expansion.

Do what you love

To be successful in this role you will:

• Bring 5+ years' experience, including 2 in customer success with SaaS/cybersecurity, and have a Bachelor's degree.
• Build professional relationships across all levels, including CISO, CIO, Security Directors, Network Directors, Analysts, and Engineers.
• Have in-depth knowledge and some hands-on experience in Cybersecurity, Networking, Virtualization or Cloud Computing.
• Demonstrate Project management experience to support efficient planning, execution, and timely delivery of key objectives.
• Exhibit exceptional communication and presentation skills to effectively engage and influence diverse audiences.
• Be passionate about learning and embracing new technologies, with a keen interest in expanding knowledge in cybersecurity.
• Possess 1-2 years of experience in selling, leading customer success, or deploying Zero Trust solutions.

Working for you

At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life:

• Your health
• Your finances
• Your family
• Your time at work
• Your time pursuing other endeavors

Our benefit plan options are designed to meet your individual needs and budget, both today and in the future.