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Verint Customer Success Manager India, Karnataka, Bengaluru 937089001
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- Driving successful customer onboarding and utilization of Verint products
- Development of road maps with the executives and influencers to help better understand current and long-term business strategy
- Identifying Verint solutions that will continue to provide value added to customer objectives
- Providing industry’s best practices for technical and business users
- Deliver quarterly business reviews to client stakeholders
- Identify Verint business opportunities through product and/or service renewals and expansions
- Manage a portfolio of enterprise customers, serving as their primary business point of contact with high-touch engagement throughout their CX journey
- Understand customers’ business value drivers, success criteria, and KPIs to develop Customer Success Plans (actionable blueprints by which Verint and its customers can achieve mutual success)
- Establish a regular cadence of Executive Business Reviews with the customer to track progress towards their stated business objectives
- Track and monitor adoption and facilitate renewal within assigned accounts. Put plans in place to avoid down sells, revenue erosion or non-renewal
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