Honeywell Technical Support Professional 

Germany, Baden-Württemberg 

338222285

Technical Support Engineer responsibilities include resolving issues with our products using remote desktop connections to provide immediate support. You will use email and phone to give customers/ partners quick answers to simple issues. For more complex problems that require nuanced instruction, you will contact clients via phone and/or provide clear, written instructions and technical manuals. If it is necessary, you will go with our BMS partner in order to solve the issue directly to the installation.

The main product responsibility will be in niagara software support and in the Trend controller system. This can be a PC based supervisor installation, or a field controller based BMS application including integration options.

The peripheral devices like I/O modules and connected field devices are part of the support.

Especially valves and actuator knowledge + the connected sensing elements are part of the technical support focus.

All devices are communicating via internet and serial wired connections. Due to that, knowledge about IT infrastructure and communication protocols is needed.

Ultimately, you will be a person our customers trust. They will rely on you to provide timely and accurate solutions to their technical problems.

Training sessions with groups of 8-10 people are also part of the support responsibilities.

Case Management: recording and tracking of all activities in CRM (Service Console)

Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues

Developing and maintaining technical Knowledge Base content

Principal Responsibilities

Provide technical support

Test products & software

Coverage of Technical Support Helpdesk (Phones, mail, email and web support) for the specific BMS product portfolio

Facilitate issue identification and analysis

Investigate and resolve technical issues

Track requests resolution.

Create and update training materials and connected documents like knowledge articles or How to Videos

Deliver training to our key partners

Requirements

Good level / Fluent in English, verbal and in writing. German

Technical engineer or Bachelor in Engineering

Knowledge of computers, electric & electronic concepts and devices

Knowledge of BMS

An interest in technology

Experience with networks and connectivity

Strongly preferred is a selection of the following competencies:

Knowledge of HVAC applications

Knowledge about the niagara technology by Tridium

Knowledge in field devices

Driving license

• JOB ID: HRD262685
• Category: Customer Experience
• Location: Hanns-Klemm-Str. 5,Boeblingen,BADEN WURTTEMBERG,71034,Germany
• Nonexempt