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Honeywell Technical Support Professional Norway 267837374
09.03.2025
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Driving Infinite Possibilities Within A Diversified, Global Organization
This is a hybrid role, 3 days at the office + 2 days’ work from home model.
Key Responsibilities
- Technical Support Specialist Level 1 (TSS Sr. L1) reports to the Technical Team leader.
- TSS L1 provides support for one or more range of products - fire systems. The long-term objective is to provide support for multiple product lines.
- Coverage of Technical Support Helpdesk (Hotline & e-mail), Providing technical support for client’s Fire Detection Systems
- This includes: Ensuring technical knowledge and expertise, on the relevant products within a portfolio, including legislative and regulatory approvals, is maintained to a high level.
- Utilizing the SFDC article knowledge base to resolve customer issues in a timely manner.
- Working closely with Range and Technology Specialists to further develop product knowledge to achieve independent call handling.
Key Skills and Qualifications
- Bachelor degree in Engineering/Civil Engineering / Electrical / Electronic / or equivalent.
- Experience or Knowledge in Fire Product, Fire Detection etc
- Language skills: Norwegian, Fluent English
Our offer
- A culture that fosters inclusion, diversity, and innovation in an international work environment
- Market specific training and ongoing personal development.
- Experienced leaders to support your professional development
Additional Information
- JOB ID: HRD254708
- Category: Customer Experience
- Location: Solbråveien 23,Asker,AKERSHUS,1383,Norway
- Nonexempt
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