Driving Infinite Possibilities Within A Diversified, Global OrganizationThis is a hybrid role, 3 days at the office + 2 days’ work from home model.
Key Responsibilities
Technical Support Specialist Level 1 (TSS Sr. L1) reports to the Technical Team leader.
TSS L1 provides support for one or more range of products - fire systems. The long-term objective is to provide support for multiple product lines.
Coverage of Technical Support Helpdesk (Hotline & e-mail), Providing technical support for client’s Fire Detection Systems
This includes: Ensuring technical knowledge and expertise, on the relevant products within a portfolio, including legislative and regulatory approvals, is maintained to a high level.
Utilizing the SFDC article knowledge base to resolve customer issues in a timely manner.
Working closely with Range and Technology Specialists to further develop product knowledge to achieve independent call handling.
Key Skills and Qualifications
Bachelor degree in Engineering/Civil Engineering / Electrical / Electronic / or equivalent.
Experience or Knowledge in Fire Product, Fire Detection etc
Language skills: Norwegian, Fluent English
Our offer
A culture that fosters inclusion, diversity, and innovation in an international work environment
Market specific training and ongoing personal development.
Experienced leaders to support your professional development
Additional Information- JOB ID: HRD254708
- Category: Customer Experience
- Location: Solbråveien 23,Asker,AKERSHUS,1383,Norway
- Nonexempt