SAP Enterprise Support - SAP Cloud ALM Expert 

Ireland 

336501894

What you’ll do

This position is within Essential Adoption Services & Automations; part of the Adoption Services Center (ASC) organization. Your key responsibilities will include:

• Strategic Alignment : Develop and drive the SAP Enterprise Support (ES) & SAP Enterprise Support Cloud Edition (ESCE) portfolio, guidance, and scale delivery to assist customers in their SAP transformation journey, in alignment with SAP's strategy.
• Collaborative Engagement : Work closely with other roles within the Adoption Services Center teams and beyond, focusing on investment needs, product strategy, go-to-market approaches, portfolio consumption, and scaling content delivery.
• Content Design : Design scalable, modern, self-consumable ES & ESCE foundational content to support customers' business objectives and adoption of SAP solutions.
• Content Management : Oversee the creation and curation of ES & ESCE foundational content, ensuring consistency across solutions and offerings.
• Cross-Team Collaboration : Actively seek opportunities to collaborate across teams to enhance the ES & ESCE portfolio and the overall customer experience.
• Innovation and Piloting : Co-innovate and pilot with customers to ensure content and formats remain cutting-edge.
• Advisory Services : Provide advisory and guidance to customers through ES & ESCE foundational offerings on a scalable delivery platform.
• Advocacy and Awareness : Raise awareness of the SAP ES portfolio & offerings with customers and across SAP, championing our achievements and customer success.

What you bring

We are searching for a self-motivated, self-driven, curious, open-minded, and flexible professional who possesses the following qualifications:

• Expertise and Experience : Functional knowledge and experience in SAP Cloud ALM (CALM for Service), ALM methodology, and Service Delivery methodology topics, with a willingness to learn more.
• Proficiency in English : Fluent in English, both written and spoken.
• Effective Communication : Ability to communicate effectively with individuals at all levels, internally and externally, with appropriate discretion where required.
• Presentation Skills : Strong presentation skills, including creating and delivering presentations for varying audiences.
• Problem-Solving Aptitude : Problem-solving skills with a results-focused, customer-centric mindset.
• Independence and Ownership : Ability to deliver results, work independently, and take ownership to drive topics forward.

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