Microsoft Technical Support Engineer - Windows Commercial 

Australia, New South Wales, Sydney 

334083554

The role requires the candidate to be an
Australian Citizenlocated in Australia.

5+ years technical support, technical consulting experience, or information technology experience OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 3+ years technical support, technical consulting experience, or information technology experience

Windows System Administration, Configuration, including a good basic understanding of:
• Registry
• File Storage
• User Accounts and Access Control
• Event Logs and Auditing
• Performance, Resource Monitor
• Networking (TCP, IP)

• Windows Internals

Experience in or working knowledge of some or most of these areas is desirable -

• Troubleshooting general Active Directory issues like domain join, secure channel, domain controller promotion/demotion.
• Kerberos and NTLM authentication
• Lightweight Directory Access Protocol (LDAP)
• Group Policy Objects (GPOs), engineering, implementing and troubleshooting GPO issues.
• Remote File Systems (SMB)
• Expertise on Active Directory replication - Knowledge of Sites, Subnets, KCC, Replication, Bridgehead servers, AD partitions, Global catalogs etc.
• Experience with best practices for Active Directory disaster recovery, object management, security models and trust creation
• Strong working knowledge of Windows Server operating systems platforms, DNS Zones and different type of DNS records, basic networking concepts like subnetting, vlan etc.
• Basic knowledge of Active Directory performance issues due to high load on LSASS.
• Experience with SSL-TLS
• Working knowledge on FRS,DFSR replication.
• Working knowledge of Certificate/CA/PKI infrastructure.
• Troubleshooting experience with tools - procmon, netmon, perfmon

Other Professional Skills desirable -

• Effective Time Management and Prioritization skills

• Negotiation Skills

• Growth Mindset

• Active listening

• Strong team player

• Self-Motivated

• Self-learner

• You own, investigate and solve complex customer technical issues and act as a trusted advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices

• You participate in a follow the sun support model providing consistent hand-offs to the next geography as dictated by the severity and urgency of issues

• You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.

Product/Process Improvement

• You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.

• You create knowledge base content dedicated towards operational efficiency while also empowering and enabling the greater support community. You share best practices with team members to enhance the quality and efficiency of customer support.
• You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements