Microsoft Technical Support Engineer – Windows Performance 

Australia, New South Wales, Sydney 

651323322

5+ years technical support, technical consulting experience, or information technology experience OR bachelor’s degree in computer science, Information Technology (IT), or related field AND 3+ years technical support, technical consulting experience, or information technology experience of Windows System Administration, Configuration, including a good basic understanding of:

• Registry
• File Storage
• User Accounts and Access Control
• Event Logs and Auditing
• Performance, Resource Monitor
• Networking (TCP, IP)
• Hyper-V management and VM Deployment

Experience in or working knowledge of some or most of these areas -

• PowerShell scripting
• Windows Shell configuration and management
• Windows debugging tools including Windbg or similar to recover Windows servers
• SysInternals Tools like Procdump, procmon, RAMmap and other tools
• Utilizing other tools like ping, tracert, wireshark to troubleshoot issues
• Troubleshooting System Reliability issues (crash, hangs, bugcheck, unexpected reboot)
• Troubleshooting performance issues using PerfMon and other tools
• Troubleshooting System Management components like WinRM, WMI, Task Scheduler, Task Manager, Powershell
• Working knowledge of operating system internals (experience with Windows Internals and Architecture is a plus)

The role requires you to possess -

• Strong multitasking skills, and dealing with competing priorities
• Strong Collaboration skills
• Broad experience analysing, troubleshooting and providing solutions for technical issues

This position requires flexibility in working shift based on the business needs. The working shift may vary depending on the operational demand, and it may include shift rotations. For e.g. - Monday to Friday from 11:00AM to 7:00PM, or Tuesday to Saturday from 7:00am to 4:00pm or Sunday to Thursday from 10:00am to 6:00pm.

Citizenship & Citizenship Verification:This position requires verification of Australian citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local Australian government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, citizenship will be verified via a valid passport.

Security Clearance Requirements:Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

• You own, investigate and solve complex customer technical issues and act as a trusted advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices
• You participate in a follow the sun support model providing consistent hand-offs to the next geography as dictated by the severity and urgency of issues
• You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.
• You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.
• You create knowledge base content dedicated towards operational efficiency while also empowering and enabling the greater support community. You share best practices with team members to enhance the quality and efficiency of customer support.
• You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements