Microsoft Technical Support Engineer - Developer Azure Services 

Australia, New South Wales, Sydney 

112475225

Technical Expertise (Required in one or more of each area)
• Knowledge of DevOps Systems: Azure DevOps Services, Azure DevOps Server (formerly Team Foundation Server), GitHub Enterprise.
• Deep understanding of application lifecycle and agile development principals including but not limited to:
o Boards – work items, backlogs, sprints and queries
o Repos – commits, pushes, pulls, and branches
o Pipelines – builds, releases and deployment groups
o Test – Unit and Load tests, CodedUI, Web Test, parameters, configurations and runs
o Artifacts – Maven, npm, NuGet
• Web application development experience on three or more of the following: Linux, Windows IIS, Docker, Kubernetes, DevOps, or Git
• Knowledge of HTML, JavaScript, and CSS
• Knowledge of HTTP, FTP, TCP/IP, DNS, DHCP, SSL
• Knowledge and experiences of Cloud Technologies (Azure/AWS)
• Excellent problem solving and troubleshooting skills, with the ability to use various data collection tools and methodologies to analyze problems, determine root cause and develop solutions.
• Strong knowledge of OOP concepts and experience with C#, JAVA, HTML5, .NET Framework and .NET Core development platform
• Developer Tools such as Visual Studio and Visual Studio for Mac.

Experience with:
• Two or more years in software development, consulting or support with a strong emphasis on Microsoft Client, Server and Development products and technologies.
• Nice to have previous experience with troubleshooting tools (E.g. Process Monitor, Process Explorer, Fiddler, Network Monitor, WireShark, etc.) and debugging experience.
• Familiar with SQL Server development and design.

Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

Response and Resolution
• You own, investigate and solve complex customer technical issues and act as a advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices

Readiness
• You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.
• You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.

Product/Process Improvement
• You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements