SolarEdge Commercial Technical Account Manager 

Australia, Victoria, Melbourne 

427835119

Our diverse product offering comprises intelligent solar inverters, battery storage, backup systems, EV charging, and complete home energy management ecosystems.

What will you be doing?

• Act as “lead” on all technical matters with strategic account(s). Proactively develop customer service strategy to manage customer business objectives.
• Will manage on nationally all technical support issues in front of the customer
• Share with the customer knowledge DB and app-notes to be able to be self maintained
• Owns customer satisfaction with SEDG technology
• Host weekly technical calls with customers regularly and manage key projects, requiring cross functional discipline.
• Directly escalate and act as focal point to Marketing, Support, HQ marketing, HQ R&D, teams.
• Ensure company resources can deliver to customer requirements and follow-through on commitments. Act as project manager to deliver required results.
• Management of internal SE technical resources as needed.
• Customer contact for any special issues and trends in customer territories.
• Ensure that all levels within the customer account are trained on SolarEdge. (regardless of who trains them) including, installers, designers, tier-1 phone support, tier-2 field service engineers, customer data analytic performance team, etc.
• Receives and translates as appropriate customer suggestions of hardware or software feature changes.
• Understands customer expectations, detailed knowledge of customers market strength/weakness, Expert in customer’s business objectives, current and future. Customer contact to discuss product customizations and future developments.